Pros
- The Onboarding team is full of some of the most brilliant, empathetic, and kind people - HubSpot's internal resources are impressive (Diversity trainings, product trainings) - A fun software with a lot of possibilities to use internally and with your clients - Internal software process is CLEAN - they continue to put a lot of thought in logging just enough data to measure you but not slow you down too much. - Great job communicating company roadmap and decisions from top level management - An amazing place to glean some leadership best practices at all levels - HubSpot handled setting up its employees for remote work really well - They say there's a “a lot of autonomy" but you'll be so busy you need not worry about this
Cons
- The people are amazing, but this role / team does not have a lot of bandwidth to connect across the team. It's easy to feel isolated. - Onboarding specialists are overworked and underpaid. You can make more money at smaller tech companies - this job is a great way to get your foot in the door in saas implementation and learn a bunch of different business processes. - Calls 6-7 hours a day with customers, staying up to date on products in your 'spare time', and contributing to the "hubspot community" or else you don't get to be a part of it - There were so many amazing ERGs at HubSpot but I was so exhausted and frustrated from my day to day I couldn't take advantage of them - This experience reminded me way too much of college ie. take responsibility for all of your own work, get assigned more than is realistic, participate, make connections as much as you can, but you will be only be rewarded if you're tan extremely high achiever - There's not enough bandwidth to go above and beyond for most or even half of your customers - Big company that demands small start up grit without the small start up perks (compensation, internal growth, independent projects, connecting deeply with your customers) - Lack of support for troubleshooting questions about the product
