Hard to not get disillusioned after a bit - Customer Success HubSpot Employee Review

2.0
Dec 23, 2021
Recommend
CEO approval
Business Outlook

Pros

- unlimited time off and encouraged to take it - autonomy and trust from management to do my job - fun work environment (more applicable to the in-office experience) - everyone I work with is amazing and super helpful - good work has never gone unnoticed - I truly believe in this product - work feels like is has an actual impact

Cons

- compensation is a huge issue that gets “addressed” every time we have a company meeting but nothing seems to be done about it and is the primary reason of writing my review. Wages, from my view in customer success, are consistently below market. Our maximum Annual raises every year are just on par with the threshold for general annual inflation, meaning the annual bonuses doesn’t really improve the standard of living of employees year after year. The max annual Raise is also only attainable if you are a super top performer who has contributed much to your team. No other bonuses or raises other than promotions (which isn’t much more). But what you’re already in a senior level of your dream job at HubSpot? Best bet would be to change roles. This is part of the culture here now. This should be changed. HubSpot is joining the billion dollar club and companies at this level do their employees better. If you want to retain us, start here. It’s a conversation I have with my manager often and I’m often assured change is coming; but when? - no annual bonuses - remote culture has kind of dragged and the culture of the company lost its spark for me - my position is often referred to as a stepping stone to enable people on my team to grow their careers in HubSpot but I like this position. If it were more sustainable, I’d like to work it for the long haul. This compensation thing is making me thing lots of things. The whole vibe I’m getting here right now is “you want more money? Change jobs but internally. Growth!”

avatar
HubSpot Response
4y
Sorry to hear your frustration--as you likely read, we shared plans for how we are moving forward on compensation and the progress we are making on transparency on compensation this fall with the clarity that some of the changes would take place in April. I don't think it solves for all of your concerns, but I do hope it will help address some of the specific pain points you care about here. -Katie

Explore other reviews about HubSpot

5.0
Apr 30, 2026
Recommend
CEO approval
Business Outlook

Pros

HubSpot is a great product especially with all the addons

Cons

Need better training into each hub.

2.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

The teams you work with are phenomenal. The knowledge combination between an internal customer facing teams, engineering product development teams, and Sales are unmatched.

Cons

Excessive use of PIPs to oust employees after multiple high revenue launches, with no explanation, actual documentation, or factual data. Reviews have been adjusted to allow for terminations post pre-approved leaves. Salaries are a joke. You are always in a cover yourself mode 24/7. Management reviews are consistently a 2 or 3 out of 5 no matter what. If a team decides you aren’t in the group, management will put you on a “unofficial” PIP without telling you, in order to surprise you at a later date. Even if they are unfounded. Beware of possibility of negative backlash post launches. They will feel the need to assign blame ( such as for timelines or issues related to bugs). Regardless of performance or level of involvement. This is an enormous company with many large paths for career advancement. But micro management is rampant, leaving little room for doing the daily expectations of your actual role. This degrades your opportunities for career advancement.

15
See reviews by: Helpful|Rating|Date|All