Talks a big game about culture, not living up to the hype lately - Product Manager HubSpot Employee Review

2.0
Feb 2, 2022
Recommend
CEO approval
Business Outlook

Pros

When I first joined HubSpot they were a growing company and you could tell that they walked the walk when it came to culture, vision, and mission. I felt a very strong sense of belonging and that much of what HubSpot says about itself was true. I worked with many incredibly smart and kind people that pushed me to be better and bring my best every day.

Cons

As HubSpot grew, and went remote, it could not keep up with the pace of growth. It became expected that because you were home and had your laptop you would be online. This "always on" culture led to many repeated slack messages and emails all hours of the day. The product team especially suffered from severe burnout and bloat. The entire product org scaled at an incredible rate in the last few years while ambitious and aggressive initiatives were placed across teams with little direction or management. I often found myself tasked with a new massive initiative while in the middle of the current one at the time. This led to teams constantly rushing out work to keep up with the pace of what was expected for Inbound. It often felt like middle management did nothing but rubber stamp these initiatives putting the teams below them in the uncomfortable position of sprinting through deadline after deadline barely keeping up with demand. Compensation outside of engineering was not great. 401k match was not great either. HubSpot relied heavily on the in-office benefits, but with those all gone thanks to being remote the (very) small remote stipend was not enough to replace them.

Explore other reviews about HubSpot

5.0
May 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance Lovely colleagues Good salary pay out

Cons

Disruptions of ai - Saaspocalypse How the company pivot in the next 1-2 years will be crucial

1.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Positive Culture: The people and immediate team members are genuinely kind, collaborative, and supportive. Work-Life Flexibility: A true 100% remote work environment that offers great day-to-day flexibility. Solid Perks on Paper: The benefits package explicitly includes an unlimited PTO policy.

Cons

The "Unlimited PTO" Trap: While the company advertises unlimited PTO, it is impossible to take without penalty. If you take time off, you are still strictly required to make up every single call you missed while you were gone to hit your monthly metrics. Declining Direction & High Turnover: The company has faced a very rough year and is heading in the wrong direction. Morale is incredibly low, and talent is actively draining from the organization—several people are resigning entirely, going on medical leave due to stress, or desperately trying to transfer to different internal teams. Unrealistic, Extreme CSM Metrics: Customer Success Managers are being pushed to the brink by unattainable, rigid KPIs. The role has shifted from strategic relationship management to a high-volume, transactional grind. Current monthly expectations include: 80 calls per month 76% connected call rate for low-usage accounts 50% engagement rate required for at-risk accounts Stagnant Compensation: Despite the extreme increase in workload, micromanagement, and pressure, the annual raise for CSMs this year was under 2%, which fails to align with basic cost-of-living adjustments.

1
See reviews by: Helpful|Rating|Date|All