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      Absolutely loving it! - Senior Customer Onboarding Specialist HubSpot Employee Review

      5.0
      Mar 1, 2022
      Senior customer onboarding specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Community in a remote world. I feel very connected to my team scattered all throughout the country and have had great experiences with others around the world. The humbleness of everyone and the ease of communicating either for fun coffee chats or more direct work strategies has been phenomenal. Everybody is so willing to help and never judges if you have a "silly" question. We all collectively feel like we're helping one another grow better so that we can help our customers grow better. I was so excited to join the team and now I'm even more excited to share and help this team grow! The unlimited time off is no joke either. It's hard to promote that and follow it up - but physical & mental health are prioritized here and we're encouraged to take time off to rest up and heal so we can show up perfectly for everyone else. I could go on and on with the pros.

      Cons

      Honestly very hard to think of a con, but I want to so that I'm not entirely biased. But I think this comes with a rapidly growing company and especially one that remains at the top of the industry and that con (is secretly a pro) is that we are moving FAST! Things change, there's a lot to learn, and a lot to keep up with. As long as you pace yourself, breathe and remember that everyone here is willing to help you out - this will be a con that you don't think of all that often.

      avatar
      HubSpot Response
      4y
      Wow, I love that you feel so connected to your teammates remotely, that makes me SO happy to hear, so thanks for starting my week with this! I love that you feel fulfilled and that the guidance you're getting is solid--be still my heart! I also think your point of view on pace is fair--I feel it deeply right now too, so thanks for calling it out! Most importantly, I hope you will have some Little Caesar's pizza for me since I can't come visit you today in Detroit:) Sincerely, Katie

      Explore other reviews about HubSpot

      5.0
      Jun 26, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great people, everyone is so understanding and supportive. Culture is fun and energizing, people seem happy to be here. There's lots of ways to get involved outside of your day job. Awesome benefits and flexibility - love the remote first work environment, week of rest, open PTO, etc. Robust tech stack - lots of tools available for me to do my job.

      Cons

      Experiencing some growing pains but leadership seems receptive to feedback on it.

      2.0
      May 22, 2026
      Individual contributor
      Recommend
      CEO approval
      Business Outlook

      Pros

      The teams you work with are phenomenal. The knowledge combination between an internal customer facing teams, engineering product development teams, and Sales are unmatched.

      Cons

      Excessive use of PIPs to oust employees after multiple high revenue launches, with no explanation, actual documentation, or factual data. Reviews have been adjusted to allow for terminations post pre-approved leaves. Salaries are a joke. You are always in a cover yourself mode 24/7. Management reviews are consistently a 2 or 3 out of 5 no matter what. If a team decides you aren’t in the group, management will put you on a “unofficial” PIP without telling you, in order to surprise you at a later date. Even if they are unfounded. Beware of possibility of negative backlash post launches. They will feel the need to assign blame ( such as for timelines or issues related to bugs). Regardless of performance or level of involvement. This is an enormous company with many large paths for career advancement. But micro management is rampant, leaving little room for doing the daily expectations of your actual role. This degrades your opportunities for career advancement.

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