lots of potential but they miss the mark - Channel Account Manager HubSpot Employee Review

2.0
Dec 28, 2022
Recommend
CEO approval
Business Outlook

Pros

The company has a great culture when it comes to "social politics" and belonging, diversity and inclusion, and I hear that things on the direct side of the business have a better overall sales culture, but I have only ever been a CAM.

Cons

Management in the channel is a dumpster fire. They continue to run an enterprise level mindset but with a small business approach. As others have commented, your success has A LOT to do with your partner book - not all books are created equally, but the quotas are all the same. Deal registration and general Rules of Engagement are a joke and offers no protection for the partner so other CAMs can fish through open deals and try to push their partners into the deal. Comp is mess. I could sell the exact same deal to 5 different customers and get paid completely differently on them - 0%, 30%, 60%, 80%, or 100%, but the only way for me to get 100% credit for a deal I sell is to sell it directly to the end user WITHOUT a partner involved... as a Channel Account Manager. 80% if a partner is involved, 60% if the client has a direct rep already, 30% if the direct rep reached out to my partner to engage them, or the dreaded 0% if its an existing customer that you are upselling. Early in 2022 leadership acknowledged a slow start to the year company and industrywide and announced that they would be lowering quotas slightly and relaxing some of the PIP gates to help weather the storm. That is, unless they choose a manager discretion PIP which doesn't follow any of the PIP guidelines (can be for any reason and can be as short as 1 month instead of the 3 month minimum for standard plans which was provided because "This is to allow for enough time to properly coach and improve performance.") Having seen several people terminated in the last few months, even though they didn't qualify for a standard PIP gives the sense that we don't want to lay people off because that looks bad, so we are just going to manage a bunch of people out to cut headcount. Its confusing and disheartening to say the least. It not hard to find tenured people on almost every team that will tell you that "next month I am either going on a pip or getting promoted, depending on if I can get a couple of deals to come in this month".

Explore other reviews about HubSpot

5.0
Jun 26, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great people, everyone is so understanding and supportive. Culture is fun and energizing, people seem happy to be here. There's lots of ways to get involved outside of your day job. Awesome benefits and flexibility - love the remote first work environment, week of rest, open PTO, etc. Robust tech stack - lots of tools available for me to do my job.

Cons

Experiencing some growing pains but leadership seems receptive to feedback on it.

2.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

The teams you work with are phenomenal. The knowledge combination between an internal customer facing teams, engineering product development teams, and Sales are unmatched.

Cons

Excessive use of PIPs to oust employees after multiple high revenue launches, with no explanation, actual documentation, or factual data. Reviews have been adjusted to allow for terminations post pre-approved leaves. Salaries are a joke. You are always in a cover yourself mode 24/7. Management reviews are consistently a 2 or 3 out of 5 no matter what. If a team decides you aren’t in the group, management will put you on a “unofficial” PIP without telling you, in order to surprise you at a later date. Even if they are unfounded. Beware of possibility of negative backlash post launches. They will feel the need to assign blame ( such as for timelines or issues related to bugs). Regardless of performance or level of involvement. This is an enormous company with many large paths for career advancement. But micro management is rampant, leaving little room for doing the daily expectations of your actual role. This degrades your opportunities for career advancement.

15
See reviews by: Helpful|Rating|Date|All