Pros
- Absolutely stellar management - Psychologically safe environment - Clear expectations - A general promotion path - Autonomous work and managers who want to see you succeed and will put in the work to help you get there
Cons
- The pay is OK. I believe it could be higher compared to other customer success roles out there. General salary between 75-87k for the segment is considerably less than many companies offering at least 90-110k for the same role. Many people stay for the work-life balance, knowing they could make more elsewhere. However, as much as we wouldn't want it to be this way, money has to take precedent sometimes and that causes great employees to leave. - Target metrics right now (Revenue Retention) are unattainable for my segment. We receive promotion based on this metric, so it's a hard pill to swallow when you miss promotion not because you aren't putting in effort, but because companies are generally lowering software costs due to macroeconomic conditions completely out of your control.