Career Killer - Avoid Sales AT ALL COST!! - Enterprise Account Executive HubSpot Employee Review

1.0
Jul 10, 2023
Recommend
CEO approval
Business Outlook

Pros

1. The ramp pay is good 2. The training team did what they were supposed to do - they deluded new recruits so much during the first week that you actually think you've hit the jackpot.

Cons

Working at HubSpot was tantamount to working in HELL! You quickly come to the realization that you were hoodwinked at week 2 of training. For an organization of its size and stature you would think that they would have processes in place that would enable a more cohesive sales environment - but NO, that is not to be had here. My manager was probably one of the most pompous, narcissistic, poorly educated chaps I've ever been forced to work with. His goal was to show how much he knew by terrorizing his small team on a daily basis. If you have a more solid experience than the managers, be ready to be 'put in your place' and made to feel inferior. Practically, 80% to 90% or more of the sales team doesn't hit quota. The data is the crappiest I've ever worked with. You're given around 400 'accounts' but when you do the research, they're not really companies because prospects have found they could access company material by creating fake companies. These end up going to AE's as accounts so you spend an exhorbitant amount of time scrubbing data. Time is wasted on a daily basis in silly meetings with these pompous managers who repeat the same crap and if that isn't punishment enough, your 1x1's will be spent with them repeating the same thing which more than likely doesn't help with the sales process at all but takes time away from constructive selling. They say that they want to adopt a better way of doing things but there is a perversive 'frat boy' mentality. Leadership doesn't seem to want to make a change nor are they willing to change. The sales team spends a crazy amount of time creating customized demos for prospects. The sales process is the most inefficient that I've ever seen. Whenever there is inappropriate behavior by management and you seek help internally, there is pretense of giving you help while they plot your demise. So the best bet is to plan your escape and leave. DO NOT REACH OUT TO HR EXPECTING HELP! Take pictures (don't email to self) of any evidence documenting bad behavior because they will disappear not only from your company email but from your personal email (all traces gone). Don't bite the bait! Stay away from this company at all cost. It is a trap. You will be overworked, demeaned and afraid to take time off.

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HubSpot Response
2y
Sorry that you had such a bad experience. I have to note that the attainment figures you shared are not accurate, nor can the HR team at HubSpot remove things from your personal email or from your company email--I say that not to argue with your experience (which sounds sub-par to say the least) but just for clarity for people reading it so they are clear that is not a practice here .-Katie

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5.0
Apr 30, 2026
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Pros

HubSpot is a great product especially with all the addons

Cons

Need better training into each hub.

1.0
Jun 12, 2026
Recommend
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Pros

Positive Culture: The people and immediate team members are genuinely kind, collaborative, and supportive. Work-Life Flexibility: A true 100% remote work environment that offers great day-to-day flexibility. Solid Perks on Paper: The benefits package explicitly includes an unlimited PTO policy.

Cons

The "Unlimited PTO" Trap: While the company advertises unlimited PTO, it is impossible to take without penalty. If you take time off, you are still strictly required to make up every single call you missed while you were gone to hit your monthly metrics. Declining Direction & High Turnover: The company has faced a very rough year and is heading in the wrong direction. Morale is incredibly low, and talent is actively draining from the organization—several people are resigning entirely, going on medical leave due to stress, or desperately trying to transfer to different internal teams. Unrealistic, Extreme CSM Metrics: Customer Success Managers are being pushed to the brink by unattainable, rigid KPIs. The role has shifted from strategic relationship management to a high-volume, transactional grind. Current monthly expectations include: 80 calls per month 76% connected call rate for low-usage accounts 50% engagement rate required for at-risk accounts Stagnant Compensation: Despite the extreme increase in workload, micromanagement, and pressure, the annual raise for CSMs this year was under 2%, which fails to align with basic cost-of-living adjustments.

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