Aug 18, 2023
HubSpot Response
2yHey there-thanks for the feedback and for spending the last 5-7 years with us at HubSpot, we sincerely appreciate it! I think a lot of the feedback above directly ties to me and to Kate, so happy to address it head on to the extent that it's useful for context. It seems like the assumption is that we haven't spoken with employees on this stuff, and we have--at 7000+ employees, it just becomes really hard to navigate tradeoffs and we can't scale "everything for everyone" at our size. On INBOUND travel CELT leaders decided on the priority for their respective teams, and the driving factor was solving for our customers, both as guests of the event but also for uptime and security reasons as we launch and announce key features. For bonus, we added the manager level bonus a little over a year ago, so I don't think we'll be adding more levels until we see how that scales/works. For 401k you're absolutely right we are below market there--one of the things we did this year was interview employees to talk about some of the tradeoffs on benefits investments, so will happily share some of that context when we announce benefits for next year as it may help to share that we don't make these decisions in a vacuum. I hear you that these tradeoffs are not always easy, but rest assured they are not ones we take lightly or without employee feedback. I hope that helps, thanks for making the time to write a review and share feedback! -Katie