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      HubSpot

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      HubSpot reviews

      Used to be great - Customer Service Representative HubSpot Employee Review

      1.0
      Aug 31, 2023
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Unlimited PTO (as long as you have done enough tickets for the month) Good benefits Great People.

      Cons

      Things just keep getting harder. We are building a high performance culture and just don't have the support needed for this. It is causing so much burn out. Biggest issue for me is growth. They put barriers in place to prevent growth. If you get a sometimes meets expectations on a performance review you can not apply for internal positions for 6 months. Even if the role has nothing to do with the internal position. Even if the hiring manager doesn't care. In my case, I am not the best Customer Service rep, I'm finally hitting metrics but because I struggle with customer service I can't apply for a software dev job even though the skills are completely different. To me this is judging a fish on its ability to climb. Help people get to positions that their skill sets allow them to succeed. I want to like my job and I used to love it here. If management would be willing to work with me this would be a different story but they won't do anything. I know our Chief People officer reads these, if you want to help say the word and I will reach out.

      avatar
      HubSpot Response
      2y
      Hi sorry to hear this, and yes I absolutely do care and want to help. We do require people to be in good standing in their current role to apply for others--someone asked me a question about it on the high performance wiki and I answered it directly. The goal is to be fair and thoughtful across the board on our policy and approach. I get that it can feel unfair if you don't like your current role, but we don't require people to be the best in their team or even a high rating scale, just meeting expectations. It sounds like you're now hitting your metrics--that's the ticket to interviewing for roles within our other internal teams. I hope this helps clarify and if you have another direct question happy to answer it as best I can on email. -Katie

      Explore other reviews about HubSpot

      5.0
      Jun 10, 2026
      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lots of work life balance and autonomy

      Cons

      nothing to add in here!

      1
      2.0
      May 22, 2026
      Individual contributor
      Recommend
      CEO approval
      Business Outlook

      Pros

      The teams you work with are phenomenal. The knowledge combination between an internal customer facing teams, engineering product development teams, and Sales are unmatched.

      Cons

      Excessive use of PIPs to oust employees after multiple high revenue launches, with no explanation, actual documentation, or factual data. Reviews have been adjusted to allow for terminations post pre-approved leaves. Salaries are a joke. You are always in a cover yourself mode 24/7. Management reviews are consistently a 2 or 3 out of 5 no matter what. If a team decides you aren’t in the group, management will put you on a “unofficial” PIP without telling you, in order to surprise you at a later date. Even if they are unfounded. Beware of possibility of negative backlash post launches. They will feel the need to assign blame ( such as for timelines or issues related to bugs). Regardless of performance or level of involvement. This is an enormous company with many large paths for career advancement. But micro management is rampant, leaving little room for doing the daily expectations of your actual role. This degrades your opportunities for career advancement.

      15
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