Employees are disregarded - Dms Agent Humana Employee Review

1.0
Nov 26, 2025
Recommend
CEO approval
Business Outlook

Pros

Work from home, and they provide the computer hardware to do the job. Benefits start right away. Work as a team on a team, but you are responsible for your own production

Cons

They don't pay very well for a college educated, licensed insurance professional. This is a call center, and they will plug you into their algorithm needs, so you can't control your income outcome. They play favorites and decide who gets the best calls. This company works around Eastern Standard Time (EST), if you live in the West your meetings will be 3 hours earlier than business hours on the West Coast. The Human Resources dept does not care about you. They will take your report, and send it right over to your manager then it will be squashed by them going nowhere. This company takes DEI to another level, if you are a minority you might get somewhere.

Explore other reviews about Humana

5.0
May 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Awesome company with best industry standards

Cons

Nothing I could notice , very good company

1.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Working from home, that’s about it.

Cons

Micromanaging, forced to help team members while you’re behind on your own caseload. Denied PTO requests, no PTO all summer and no PTO until the end of January 2027 (that’s supposed supposedly when they will be done ramping up with all their new employees.) a bunch of meetings weekly that are pointless. A weekly case conference where they are forcing nurses to present a complex case in front of over 300 people on zoom. Process changes change constantly, there are no job aid or guideline that help you make a Clinical decision but you will get out of it if you do it incorrectly. Save yourself the trouble and apply somewhere else. It is not worth it.

See reviews by: Helpful|Rating|Date|All