If you can handle being talked to my 95% of the members like you aren't even worth a penny, take the job. - Customer Service Representative Mail Order Pharmacy Humana Employee Review

2.0
Feb 2, 2017
Recommend
CEO approval
Business Outlook

Pros

Humana itself is a wonderful company. My manager was extremely understanding and lenient. Some members are actually nice and appreciative.

Cons

Only a half hour for lunch. The members are some of the most disrespectful and blatantly rude people I have met in my life. Doctors mess up everything and are even less respectful than the members. Most of the other people in management in my department are catty and no matter how much you go to HR about them, nothing gets done. Out of my training class from October, at least five of us myself included have had to seek therapy due to the mental issues this job causes.

Explore other reviews about Humana

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Making all the right moves to be a leader in 21st century health care.

Cons

Legacy technology and corporate structures still create friction, but improving.

3.0
May 14, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Interesting work, decent benefits, ability to work from home

Cons

Cutthroat culture that does not care about employees or their well being, focus on profit at the expense of people, continuous layoffs and outsourcing initiatives

2
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