I’m so disappointed - Outbound Representative Humana Employee Review

1.0
Jun 17, 2021
Recommend
CEO approval
Business Outlook

Pros

When you sign on it sounds like a great benefits package. Work from home.

Cons

It seems as though I was lied to throughout the process and I hate that I turned down two other job offers for this position. The day before starting my father passed and i came to work. The bereavement leave time, even though I only took a day was not paid. Though I was told it would be, then I was advised that I should have received three days. Now it’s a big run around from no one responding. If you are in acw more than a minute you’ll get a quick message then though.

Explore other reviews about Humana

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Making all the right moves to be a leader in 21st century health care.

Cons

Legacy technology and corporate structures still create friction, but improving.

1.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Working from home, that’s about it.

Cons

Micromanaging, forced to help team members while you’re behind on your own caseload. Denied PTO requests, no PTO all summer and no PTO until the end of January 2027 (that’s supposed supposedly when they will be done ramping up with all their new employees.) a bunch of meetings weekly that are pointless. A weekly case conference where they are forcing nurses to present a complex case in front of over 300 people on zoom. Process changes change constantly, there are no job aid or guideline that help you make a Clinical decision but you will get out of it if you do it incorrectly. Save yourself the trouble and apply somewhere else. It is not worth it.

See reviews by: Helpful|Rating|Date|All