Insurance benefits information - Customer Service Representative (CSR) Humana Employee Review

Making all the right moves to be a leader in 21st century health care.

Legacy technology and corporate structures still create friction, but improving.

The pay is well compared to what's out there and I've run into some middle managers that are really smart and know the work.

The company struggles to put the right talent at the decision-making table. That has led to the company moving fast but with no clear direction. Great potential if they'd focus on who knows the industry versus who appears to be producing outcomes.