Loved the job at first but then got micromanaged under a new supervisor - Inbound Contacts Representative III Humana Employee Review

3.0
Aug 18, 2021
Recommend
CEO approval
Business Outlook

Pros

Good PTO benefits, accrued 7 hours of PTO every 2 weeks Nice work life balance working from home Great culture overall

Cons

Management is everything. Your experience will be highly influenced by what supervisor you have and what team you’re on. I was switched to a new team after working in the role for about a year and a half. My experience with the new team was a totally different experience than what I had gotten used to. Suddenly the way I did everything was wrong and I had to basically relearn my role. I was micromanaged and eventually got burnt out. I didn’t get much support from my new supervisor and ended up getting fired for something I didn’t realize I was doing wrong because there were no warnings or coaching regarding the issue beforehand. I really loved the first team I was on and had a great supervisor at first. I’d still be working there if they hadn’t switched me to another team.

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5.0
Jan 26, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Transforming to meet the needs of the members and the market.

Cons

Transformation can be uncomfortable, but it supports innovation.

1.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Working from home, that’s about it.

Cons

Micromanaging, forced to help team members while you’re behind on your own caseload. Denied PTO requests, no PTO all summer and no PTO until the end of January 2027 (that’s supposed supposedly when they will be done ramping up with all their new employees.) a bunch of meetings weekly that are pointless. A weekly case conference where they are forcing nurses to present a complex case in front of over 300 people on zoom. Process changes change constantly, there are no job aid or guideline that help you make a Clinical decision but you will get out of it if you do it incorrectly. Save yourself the trouble and apply somewhere else. It is not worth it.

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