Desperate and Floundering underneath the immense expenses taken on by their "New Branding" - Personal Banker Huntington Bank Employee Review

2.0
Jul 12, 2011
Recommend
CEO approval
Business Outlook

Pros

The only positive experiences I have obtained while working at Huntington is simply the customer service skills I've been able to build upon and the lending experience.

Cons

I received virtually no training on Huntington's computer systems, which in the beginning reflected very poorly on the company since I had to learn purely by experience, while working with customers. The communication between departments, especially when putting through loan applications, is completely asinine. Talk to any banker in the NE region and they'll agree it takes 10 times as long as it should to get a response from the loan department, prompting clients to move on. As the "re-branding" of Huntington really took off, one had to wonder where all this money they were spending was coming from. With extended hours, free accounts, and a 24 hour grace period, how will they make up the revenue being spent on the expensive marketing and branch renovations? So far, the pressure of making up that money has trickled down to us in the branch with high goals and sales expectations. I predict HNB will lose much of it's top talent to other organizations and break down completely; maybe not this year, maybe not 2 years from now, but it will definitely happen.

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5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

I like that HNB supports community volunteering

Cons

Heavy work load Significant changes occur regularly

2.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Opportunities for advancement or lateral moves into different positions

Cons

No clear boundaries on responsibilities of duties. Consistent, unrealistic deadlines on completion of work. Not uncommon to work outside of business hours

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