Lack of direction and experience - Anonymous employee Hustle Employee Review

1.0
Jan 11, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Solid pay, cool office, diverse culture

Cons

An entire sales org was hired without any strategic direction and a majority of the sales org had not come in with much prior Saas experience - or at least Saas experience that was successful or scaling. The "Growth" department has the loudest voice in the decision making room but actually has no demonstrated success growing an organization - as many marketers are, they are very adept at shining the light on things that make then look successful, but often at the expense of others. Another red flag was their search for a Chief Revenue Officer - why are the big name investors not presenting candidates for this role? You are asking employees for referrals for a CRO role? They'll tell you that the ARR growth is massive when in reality very few people have an understanding of ARR and even fewer people have realized that you actually need to send invoices to receive payments. Operationally, this place is a mess. A top notch COO is needed to come in be the adult in the room even if that means sacrificing the culture somewhat, otherwise they'll run out of money inside of 12 months - hence the multiple rounds of layoffs. Beware the employee count on Linkedin is way off - 190 people as of today but I count 30 I know don't work there anymore and I wasn't around for the latest round of layoffs this week.

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5.0
Jul 9, 2023
Recommend
CEO approval
Business Outlook

Pros

Great work- life balance, great salary, great people, shared mission, and fun work environment

Cons

None that I can think of

1.0
Mar 27, 2024
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good medical benefits, flexible time off and sabbatical policy (if you make it that long). Really fun culture and opportunities to get to know people outside of work meetings.

Cons

Stagnant career growth for employees that don't fall in line, huge disconnect between employees and management, vindictive behavior in senior leadership that was never addressed/ignored, poor hiring practices, hiring "experts" with no SaaS experience, fake mission and values, promoting based on tenure not performance, scaling too quickly leading to layoffs in the same year, some leaders within the organization demonstrated inefficiencies in budget management, resulting in the expenditure of over half a million dollars within a single year, and laying off a quarter of the staff six weeks before the end of the year with an insulting severance package. They'll lure you in with their mission, but beware, they're not ingrained in the day-to-day because if it was, all of leadership would be gone.

6
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