Hardworking Employees, Horrible Senior Management - Customer Service Specialist Hy-Vee Employee Review

2.0
Aug 23, 2023
Recommend
CEO approval
Business Outlook

Pros

There are many full-time workers who care about what they do and who they work with, they value the relationship between the full-timers and part-timers and work to achieve the most efficient workday, creating a fun but hardworking environment.

Cons

Senior-level management degrades the work of its full-timers, using inappropriate language and jokes that provide an uncomfortable workspace to their employees. Customers are objectified and hard work is rarely appreciated, instead power tripping over employees to bring morale down. Senior-level management seems to have little idea of what goes on behind each department, not knowing what is best for the store and making erratic decisions without the department or the customer's best interest in mind.

Explore other reviews about Hy-Vee

5.0
Jun 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people and ample breaks

Cons

Hard to move up or get more hours

5.0
Jun 2, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Hy-Vee is a great company that truly cares about the communities we serve. Our 14 fundamentals drive both the customer and employee experience, guiding how we treat and serve our customers and each other. Leadership actively seeks employee feedback and uses it to drive meaningful change across all locations. There is a wide variety of jobs and career opportunities in many different areas of the company from retail to supply chain, IT, marketing, and so many more. obust employee benefits include tuition assistance for degrees, certifications, and foundational learning at little to no cost to employees, and the company focuses on promoting from within for most leadership roles.

Cons

As a 24/7 retail business, scheduling can be demanding in some roles — though the variety of positions means there's flexibility to find the right fit. With a large, decentralized workforce spread across hundreds of locations, consistent employee communication is an ongoing area of focus and improvement.

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