Avoid HyVee - Customer Service Representative Hy-Vee Employee Review

2.0
Nov 16, 2023
Recommend
CEO approval
Business Outlook

Pros

There are no good reasons

Cons

Knew every department in the store but they would still not give me a raise after working there for years after asking repeatedly. Always told me they would look into it and talk to other managers and never happened. They were also hiring new employees and paying them significantly than I was making after years of experience. Always understaffed in customer service as well. Upper management was also terrible and they always made it seem like you were not worth their time. Never had answers to questions or who to go if they didn't know.

Explore other reviews about Hy-Vee

5.0
Feb 3, 2026
Recommend
CEO approval
Business Outlook

Pros

I really enjoyed my coworkers and the management of the store. There were a handful of people who worked there at the time who weren't necessarily my favorite, but overall the team was good.

Cons

There we no significant cons. The pay is not the highest, but these are mainly entry level jobs.

5.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

You get to constantly move around the store thru the different departments. Depending on the hours you work you can potentially learn how to do little things within each department, for example the deli or meat counters, which in turn opens an opportunity to get additional hours if needed when AOL doesn't have the business to keep all the shoppers shopping. Hyvee was always very good about giving you the opportunity to help in other areas of the store if your department was lacking hours or business to give you the full 40 for your work week.

Cons

The management/ chain of command often gets a little confusing as you have department managers, assiant managers, general mangers and a director. Often times I felt as if assiant managers sometimes gave different directions then the department manager would give almost condescending what you were told from your direct manager, but would fail to communicate with the department manager this info, causing conflict with employees being told to do it one way and then also getting asked why things were done that way after being trained to do it another way. Basically no communication by your assiant to the department manager causing internal conflict.

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