Pros
• Some hardworking and dedicated team members who genuinely care about the guest experience. • The hotel itself has potential with its location and infrastructure.
Cons
• Leadership at hotel fosters a toxic, fear-driven culture. • Excessive favoritism toward certain departments and individuals, while others face unfair scrutiny. • Write-ups are used as a first resort for minor infractions, replacing coaching and development. • Gossip and disparaging remarks about current and former employees are normalized by leadership. • No meaningful training or development opportunities; career growth feels impossible. • Employees are publicly criticized for survey results. • Emotional well-being and job security are constantly at risk due to unpredictable and punitive management behavior.