Make reservations and handle any escalations. - Guest Service Specialist Hyatt Employee Review

It's a phone job. You sometimes feel like you can't breathe because of back to back calls. You have to offer a Hyatt Credit Card to almost every caller. People who get upset and ask for a manager are given to you. If they still don't feel your responses for sufficient you can transfer them to the next "manager". Promoting up sometimes feels like a pay cut since you can make more on the phones.