My time with Hyatt - Guest Service Agent Hyatt Employee Review

4.0
Jun 1, 2012
Recommend
CEO approval
Business Outlook

Pros

Pros of this company was definately the culture family oriented with a emphasis on excellent treatment for the guest. Associates were treated like gold and with respect. Those who were there for years were not just taking up space but were good employees.

Cons

Sometimes leadership positions were not easy to obtain for long term associates. Also I as a minority would have liked to see more leaders in more prominent roles with the company when I worked there from 89 through 1996.

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5.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Great management Awesome hotel benefits No mircomanagement Great remote experience

Cons

Mass layoffs was a huge issue as that is why I am no longer with the company.

2.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

The comp night offerings were great and compensation was fair. If you meet quota you get a bonus

Cons

This likely varies between properties depending on hotel management. Everyone in the events and sales departments are overworked, so employee turnover is high, which just compounds the issue. Management has difficulty accepting feedback from employees and often promotes the yes-men. No PTO in the first year leads to quick burnout

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