Pros
Unlike many bars, we closed at midnight; customers were from within the hotel and could be simply escorted back to their rooms if we had trouble. Good benefits and pay.
Cons
We were upheld to a certain standard, which is great, but sometimes details of that 'standard' felt like a moving target. At one point we were penalized for having a 'negative' encounter guest, oftentimes this meant for things out of our control. When sharing our grievances with management our department was often dismissed and issues went unacknowledged. This resulted in several repetitive issues, that we would again mention or get penalized for. I worked for 2.5 years only, other coworkers had worked for 5+ years and at multiple locations - they shared how annoyingly often this can occur. It does depend on management, but how easily management was able to pressure us out caused several loyal employees to quit during my time there. I was even mentioned in Yelp reviews from guests happy with the bar service multiple times, but management was hanging over my head for one time a guest had complained about how cold it was at the bar, it got to the point where they could've terminated me for it. I'd offered blankets and hot tea but kindly explained that an atrium (where our bar was located) could not be so easily warmed. It still resulted as a mark against me since they complained about it. So this absolutely depends on management and with how often they rotate managers at locations, you cannot consistently rely on their treatment of the employ beneath them. I left after my 2.5 year mark.