100 to 0 - Anonymous employee Hyatt Employee Review

2.0
Jun 20, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Complimentary nights up to 12 nights a year for FT employees; 6 nights for PT employees. - Unlimited use of employee discounts for hotel stays per year, for stays up to 7 consecutive days, each.

Cons

- Pay is not a livable wage if you’re in MCOL, HCOL+ areas. - Raises aren’t a “raise”, but a stretch. - Lack of upward mobility. - Outdated, substandard software systems that negatively impacts business needs and customer experience. - Change to operational hours for contact center agents led to loss of schedule flexibility. - Tone-deaf Senior management

Explore other reviews about Hyatt

5.0
Jul 22, 2026
Recommend
CEO approval
Business Outlook

Pros

I had a great experience working as a contract recruiter with Hyatt during a particularly challenging hiring market in 2022. The recruiting program was innovative and well-executed, and it was exciting to be part of a creative solution to help fill critical roles during a difficult time. I enjoyed partnering with a variety of teams across the organization, and everyone I worked with was collaborative, supportive, and genuinely committed to finding the right talent. It was a rewarding experience, and I'd gladly work with Hyatt again.

Cons

The only downside was that, as a remote contract recruiter, I didn't have the opportunity to visit the hotel locations in person. I think spending time on-site would have provided additional insight into each property's culture, operations, and staffing needs. That said, given the nature of the contract role and the geographic scope, I completely understand why that wasn't feasible.

2.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

The comp night offerings were great and compensation was fair. If you meet quota you get a bonus

Cons

This likely varies between properties depending on hotel management. Everyone in the events and sales departments are overworked, so employee turnover is high, which just compounds the issue. Management has difficulty accepting feedback from employees and often promotes the yes-men. No PTO in the first year leads to quick burnout

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