Technical Support is treated differently, in mostly negative ways - Technical Analyst Hyland Employee Review

3.0
Jan 21, 2021
Recommend
CEO approval
Business Outlook

Pros

Good benefits, slightly above entry level pay, mostly solid coworkers

Cons

Management struggles to scale products and services as company ballooned with aquisitions. Processes in Technical Support are archaic and feel like busy work added onto an already hectic schedule. Company leadership lacks the self awareness to understand when they are out of their depth; causing a sort of musical chairs regarding the organization and ownership of different software stacks.

Explore other reviews about Hyland

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Work/life balance Great people to work with on daily basis Ability to work remote (US based) Plenty of development opportunities I've been given the tools I need to do my job and be innovative I have an amazing manager and team that I lead

Cons

I am restricted on where I can hire new employees right now. There are a lot of competing priorities with similar deadlines which can be stressful, but the days go by fast.

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Hyland Response
3w
Thank you for sharing your experience and for your many years with Hyland. We’re glad to hear that work-life balance, flexibility, development opportunities and — most importantly — the people you work with continue to stand out. Your comments reflect what we value deeply: a strong culture shaped by talented, supportive teams and managers who help make Hyland a great place to work. We also appreciate your feedback on competing priorities and hiring considerations. As Hyland continues to grow and evolve, balancing priorities is a natural part of that journey, and we remain focused on supporting our teams and strengthening how we operate. Thank you for your continued contributions and for helping make Hyland’s culture what it is. - Hyland HR Team
3.0
Jul 21, 2026
Recommend
CEO approval
Business Outlook

Pros

Colleagues are great, and it's an exciting time to be part of an AI-native company

Cons

Leadership turnover causes constant strategic upheaval and change fatigue

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