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      IAT Insurance Group

      Engaged Employer

      IAT Insurance Group reviews

      Once a great place to work, but now struggling. - Claims Adjuster IAT Insurance Group Employee Review

      2.0
      Jan 23, 2023
      Claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Manageable workload. - Bonuses throughout the year. - Good benefits. - Competent adjusters.

      Cons

      - Turmoil due to many people in upper management getting fired or quitting in the last 6 months. - More turnover than I’ve ever seen at a company. Both voluntary and involuntary at all levels. - Currently very disorganized due to a lack of managers. - Pay is below competitors. - You have to use many claim systems that don’t really communicate with each other. Very inefficient. They are rolling out a new claim system, but it hasn’t made things any easier. - A negative change in culture. Upper management was once transparent, but now there are major changes with little to no communication. - Processes to obtain additional authority is cumbersome. - A general sense that claims is looked down upon.

      avatar
      IAT Insurance Group Response
      3y
      Thank you for your feedback. The talented employees who make up our Claims department are integral to IAT and deeply valued. In Claims, we have a responsibility to our customers for continuous improvement amidst ever-changing market conditions. To deliver on that commitment, we have realigned resources and talent, including recently promoting several Claims team members into leadership roles. I have full confidence that these changes along with our technology advancements are putting us on the right path to deliver an exceptional experience for customers. -Trent, Chief Claims Officer

      Explore other reviews about IAT Insurance Group

      5.0
      Apr 23, 2026
      Claims
      Recommend
      CEO approval
      Business Outlook

      Pros

      Extremely generous 401k match, great amount of PTO (even as a new employee), College Loan Payment Assistance (Yes, you read that right! It's unique and amazing). Days are busy with engaging and interesting work but hours are typically fairly regular, leaving sufficient time and personal capacity to fully enjoy my life outside of work - great balance which is one of the things I enjoy most about working at IAT! Most of claims is now on one amazing claim system - state of the art! Fantastic progress vs. just a few years ago when IAT claims was working in numerous outdated, difficult systems.

      Cons

      Small company which can feel a bit limiting in terms of career path. However, IAT really leverages every opportunity to help employees have their desired careers, switch lines of business, etc. Small down side relative to the many advantages of working for IAT.

      avatar
      IAT Insurance Group Response
      1mo
      Thank you for taking the time to share your experience and feedback. We’re thrilled that you appreciate our workplace culture, benefits, and interesting work. Your insights help us continue to create a great employee experience. We strive to provide an environment where employees feel challenged, empowered to develop, and thriving in growth.
      3.0
      May 31, 2026
      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great Benefits with flexible work schedule.

      Cons

      Management often tends to micromanage its employees.

      avatar
      IAT Insurance Group Response
      1w
      Thank you for your feedback. At IAT, we strive to provide a workplace where every employee feels empowered, valued, and trusted. We are sorry to learn that you’ve felt your experience has not been consistent with our priorities, and we are eager to address your concerns. We encourage you to speak with your HR Business Partner about your experience. Your insights help us continue to enhance employee experience, and we take it seriously.
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