A great brand, a terrible place to work - Offering Manager IBM Employee Review

2.0
Mar 16, 2017
Recommend
CEO approval
Business Outlook

Pros

There is groundbreaking research and advances being made in cloud, analytics, and artificial intelligence. If you can work on one of those teams for a manager who has come from outside IBM after 2015, you may be lucky to enjoy the work. Read the next section.

Cons

IBM is fighting to join the 21st century with outdated thinking and tools from 20+ years ago, before collaboration became a necessity in the workplace. Examples: - AT&T conferencing: no one knows who's joined a meeting bridge and there’s no way to share your screen or files. - Notes: The former Lotus product (desktop or cloud version, called Verse) doesn’t properly integrate with modern mobile phones (encrypted emails can’t be opened, invites aren’t properly processed, web version doesn’t have feature-parity with desktop, etc.), but that’s not a big deal since 1/3 to 1/2 of the company doesn’t access email from their phone, so they may not realize this. - IBM just started using Microsoft Office companywide in 2016; they had been using openoffice. Think about that. - “Charts.” Strangely, PowerPoint is called charts instead of slides. This is strange quirk that reminds you the culture is stuck in the past, presumably from when people carried binders to meetings and wrote on easels. - The agreement you sign as you leave the company asks you to be sure to return your floppy disks. The culture is one of fear, intimidation, and micromanagement, and it starts from the top. When executives publicly humiliate their extended teams in front of their peers, it shuts down collaboration and ideas and kills morale. There is a constant threat made about resource actions (layoffs) which happen at random times and some people literally disappear without announcements or transitions. IBM announced they are reverting to a command and control model by centralizing on a few locations where the model will completely flip from remote teleworkers they have today to forced presence in the office. They are forcing people to relocate or resign. The offices are classic 1960s or 1980s furniture and decor depending on where you visit, though some are trying to remodel. Overall, the company has great potential with a solid brand and some good ideas. Unfortunately, the culture is poisoning the company to where it may be unrecoverable.

Explore other reviews about IBM

5.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

1. Company work culture 2. benefits 3. learning resources

Cons

As IBM is a big firm, the process time might take bit longer

4.0
Aug 26, 2014
Recommend
CEO approval
Business Outlook

Pros

Disclaimer: A lot of what I'm writing below of course depends on the work area and management chain. But I found this to be fairly pervasive policies in IBM in my 9+ years with the company. 1. IBM's policies and management are very flexible when it comes to working remotely or accommodating various life situations (sick days, doctor visits, etc.). Management is encouraged to measure an employee by their work and impact, and not by hours spent at their office. 2. Great colleagues! Though unfortunately, many have been leaving due to the instability of IBM's HW development business. 3. At least in my area, there's a high level of flexibility on which projects should I undertake based on my and my management assessment of business impact.

Cons

1. Unfortunately, IBM still uses the "normal distribution" rating system, where at the end of the year each employee is ranked as a top contributor (5%), above average contributor (15%), average contributor (~75%), and bottom contributor (5%). This curve is difficult to apply in the R&D world, where you may have many members of the team working long and hard hours, and end up being "average contributors" at the end of the year, because there just isn't room for all to be top contributors. 2. The above may not be so disturbing, if only IBM didn't practically cancelled all raises, performance bonuses and incentive for the non top-performers. I've had a consistent "above average" rating in the last 4-5 years, and my raise and performance bonus were ridiculous mere 1.5-2% of my salary. Were I rated "average contributor" I would have gotten NOTHING. So you can imagine that people can go year after year without any raise to their salary. From talking to manager friend, this is IBM's way to eliminate the non-top-performers without having to fire them, as part of its direction of reducing US manpower. 3. Hiring freeze in many areas - again, as part of IBM's attempt to reduce its workforce across North America and Europe we see many jobs move to the India and Far East markets. This is of course upsetting to see local teams shrink and disappear, especially when many great local IBM colleagues and experts begin to drop out. From my experience thus far working with India SW teams - they are still very far away from the standards I would have expected from US and Europe based teams. 4. Poor top down communication about company's and divisions' future. Employees learn from rumors and news websites what's about to come...

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IBM Response
10y
Thanks for sharing your experience, and we're glad that you've had a positive experience working with talented colleagues and taking advantage of IBM's programs. IBM is in the midst of a major transformation, --our Systems business is going through its own changes to strengthen competitiveness. Change is never easy. As part of our transformation, we just launched a whole new approach for how we are coaching employees, delivering feedback and managing reviews. No distribution guidelines or what some think of as 'stacked rankings." What's particularly great is that this was co-designed with our employee base from all over the world... to the tune of hundreds of thousands of page views, comments, on-line debates and discussions. IBMers even named the new system Checkpoint, to reflect the regular feedback rituals we're adopting. Managers are more empowered with the new methodology to help them acknowledge the great work of their teams and help their employees develop professionally. These steps and more are showing up in our employee surveys as well. So IBMers are feeling the change. We are confident these changes will help us in continuing to attract and retain great talent.
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