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      ICF

      Engaged Employer

      ICF reviews

      Over-worked, under-valued Operations Center Agent - Operations Center Agent ICF Employee Review

      1.0
      Dec 6, 2012
      Operations center agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      The co-workers are good people, and fun to get to know. The break room has free Starbucks coffee and really fancy vending machines.

      Cons

      Nothing about this job was what I expected- in a bad way. The hours, pay, and benefits (that is, the lack thereof) are downright exploitative. You will work every single holiday except Thanksgiving and Christmas. The benefits listed on the website are for managers, not agents in the operations center.

      Explore other reviews about ICF

      5.0
      Mar 20, 2026
      Senior site reliability engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      People, Mission, Culture, Technology, Remote. You work on projects and technologies that actually impact and improves the day to day lives of people around you, the community and the Country

      Cons

      Pay, No much room for upward mobility. If you are a high performer, you'll struggle as the structure rewards years spent in the company vs level of expertise or experience.

      5.0
      Jun 23, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Awesome training and good benefits.

      Cons

      I cant think of any.

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