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      ICON

      Engaged Employer

      ICON reviews

      Interesting times - Sr CRA 3 ICON Employee Review

      4.0
      Sep 28, 2025
      Sr cra 3
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent benefits and good teams

      Cons

      Legacy PRA was better. Most of the former PRA CRAs and CTMs are top notch but too many inexperienced people being added creates chaos and inefficiency. Some systems such as expense reporting and “updated” CTMS are archaic-the previous ones were much better. Everyone was on pins and needles since layoffs were happening what seemed like every week. Now they are trying to hire people back because they realized it was overkill. New management seems like they care so hopefully morale will go back up.

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      5.0
      Jun 19, 2026
      Patient recruitment lead
      Recommend
      CEO approval
      Business Outlook

      Pros

      Really great manager. Remote work major plus. No micro management. Great pay

      Cons

      Annual salary increase this year isn't until September which is odd.

      4.0
      Jun 27, 2026
      Pv associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great team up to director level. Good place to start career, however not many open positions in US

      Cons

      Contracts are often unclear not including all needed services, leading to financial overburn. The company relies on multiple tracking systems, creating inefficiencies and frustrations for employees, and prioritizes hiring in low-cost regions, which are known for high employee turnover.

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