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      ICON

      Engaged Employer

      ICON reviews

      Reasonable place to work - Customer Service ICON Employee Review

      4.0
      Oct 11, 2025
      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      Realistic management expectations Work-life balance Hybrid working

      Cons

      Difficult to form relationships with colleagues Little room to progress

      Explore other reviews about ICON

      5.0
      Jun 19, 2026
      Patient recruitment lead
      Recommend
      CEO approval
      Business Outlook

      Pros

      Really great manager. Remote work major plus. No micro management. Great pay

      Cons

      Annual salary increase this year isn't until September which is odd.

      4.0
      Jun 27, 2026
      Pv associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great team up to director level. Good place to start career, however not many open positions in US

      Cons

      Contracts are often unclear not including all needed services, leading to financial overburn. The company relies on multiple tracking systems, creating inefficiencies and frustrations for employees, and prioritizes hiring in low-cost regions, which are known for high employee turnover.

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