Service Owner - Anonymous employee ICON Employee Review

1.0
May 15, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great at what they do in Clinical Research, although the whole feel is strong brand minimal touch

Cons

Very poor IT department with realistic C level expectations, but with a dysfunctional and highly political support organisation. Insufficient time and budget given to actually solving long established issues, contributing the the self fulfilling perception of IT within a fast moving and Professional organisation

Explore other reviews about ICON

5.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Really great manager. Remote work major plus. No micro management. Great pay

Cons

Annual salary increase this year isn't until September which is odd.

4.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Great team up to director level. Good place to start career, however not many open positions in US

Cons

Contracts are often unclear not including all needed services, leading to financial overburn. The company relies on multiple tracking systems, creating inefficiencies and frustrations for employees, and prioritizes hiring in low-cost regions, which are known for high employee turnover.

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