10 Years Behind - Key Account Manager ICON Employee Review

1.0
Sep 23, 2024
Recommend
CEO approval
Business Outlook

Pros

I get paid a regular paycheck.

Cons

No project management tools. They rely on Excel and all of its glorious glitches. Onboarding is poor and the lack of knowledge is evitable when working with cross-functional teams. DEI hires galore. Very few hires in the US anymore. One small perk was their award nominations with points that relate to purchases. We can still nominate and receive awards, but they've limited if you can get any points from it. Absolutely pathetic. Global company so many of your team will have weeks upon weeks of time off and in the US we get 1/2 of what they do. Same job and we have to be their backup when they are OOO. Don't try to take short term disability. You may never get paid. I had to stay on top of it because they missed a paycheck and then didn't pay me the correct number of hours. It took 1 1/2 months to get my pay.

Explore other reviews about ICON

5.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Really great manager. Remote work major plus. No micro management. Great pay

Cons

Annual salary increase this year isn't until September which is odd.

4.0
Jun 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Great team up to director level. Good place to start career, however not many open positions in US

Cons

Contracts are often unclear not including all needed services, leading to financial overburn. The company relies on multiple tracking systems, creating inefficiencies and frustrations for employees, and prioritizes hiring in low-cost regions, which are known for high employee turnover.

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