Management have no spine - Clinical Data Coordinator ICON Employee Review

2.0
Dec 10, 2024
Recommend
CEO approval
Business Outlook

Pros

Co-workers are lovely people, and the pay is okay, however there are no pay discrepancies between graduates and experienced employees coming from different fields.

Cons

No trust in management’s capabilities, a very “do as you are told, because we have no spine when it comes to speaking to the client" job. Awful managment, that makes every excuse for the client. A very unorganised company that fails to meet employee’s needs as well as the client’s needs. The client’s have management wrapped around their finger, as managers give the illusion to employees that they can pass on much needed feedback from employees. But instead, follow up meetings are always met with “you have to be wrong because we can't argue with the client” responses. This has strong potential to impact employee performance. Would stay away as the role is dead end, unless you want to end up in management. Would otherwise try a different company to gain a role outwith the CDC world as CDCs are really the only people you contact.

Explore other reviews about ICON

5.0
Jun 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Really great manager. Remote work major plus. No micro management. Great pay

Cons

Annual salary increase this year isn't until September which is odd.

1.0
Jul 21, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible remote work for many US employees. Most employees work hard and genuinely care about delivering quality for sponsors despite the challenges.

Cons

Leadership is disconnected from the day-to-day reality of project teams, and workloads continue to increase while resources decrease. Constant cost-cutting and restructuring have left teams understaffed, resulting in burnout and high turnover. Scope creep is common, yet staffing and timelines rarely reflect additional work. Decisions only prioritize short-term financial metrics over employees and quality. Communication from leadership lacks transparency, especially around staffing decisions, compensation, and org changes. Employees are expected to do more with less, and this has become the norm.

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