Excellent products, internal business processes are a total disaster - Sales ICU Medical Employee Review

3.0
Feb 6, 2021
Recommend
CEO approval
Business Outlook

Pros

Great clinical products that help patients have better outcomes. Nice, hard working, and intelligent co-workers. Pay and benefits are average.

Cons

From the time you land a customer, it takes ICU at least a month to ship the first order. Shipping lead times for existing customers should be one day not weeks. The layers of bureaucracy are worse than the govt. There is no flexibility to meet the customer half way. Its embarrassing giving excuse after excuse to your customers as to why things are dragging out or why we can’t be more flexible. Sales reporting is not very accurate. Great Sales reps are capped on their pay. The upper management is a good old boy network and they make sure to get paid their bonuses even if it means laying off a lot of great employees. Not much room for advancement.

Explore other reviews about ICU Medical

5.0
Oct 23, 2025
Recommend
CEO approval
Business Outlook

Pros

Straightforward, great products, great people.

Cons

No cons. Really is a great place

4.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Positive work environment with good management and an excellent team. Allowed for good work/life balance. Very competitive benefits.

Cons

Minimal opportunity for growth in the company. Annual reviews were dry and impersonal. Inconsistent training with limited homogenization across team members.

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