Does ID.me pay their employees well?

According to anonymously submitted Glassdoor reviews, ID.me employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at ID.me. This rating has decreased by 10% over the last 12 months.

How satisfied are employees working at ID.me?

24% of ID.me employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ID.me 2.0 out of 5 for work life balance, 2.1 for culture and values and 2.1 for career opportunities.

What are the top reviewed jobs at ID.me?

Trusted Referee (60) , Member Support Representative (52) , Customer Service Representative (17) , Member Service Representative (16) , General Support Representative (15) , Team Lead (14) , General Support (12) , Trusted Referee Document Reviewer (10) , Quality Assurance Analyst (9) , Software Engineer (9) , Sales (7) , Fraud Analyst (6) , Member Support Specialist (6) , Product Manager (6) , Director of Community Outreach (5)

What are the pros of working at ID.me according to real employee reviews?

"Pay is decent for the work" ((in 49 reviews)); "Great people with novel ideas and super" ((in 36 reviews)); "ID.me hires talented professionals and has a great culture." ((in 30 reviews)); "Great comp and benefits." ((in 25 reviews)); "Very smart team to work with." ((in 11 reviews))

What are the cons of working at ID.me according to real employee reviews?

"Extremely high expectations from senior leadership to work on the weekends to hit goals while having a "quality over quantity" mindset." ((in 30 reviews)); "Horrible upper management." ((in 16 reviews)); "Massive layoffs all the time." ((in 16 reviews)); "No work / life balance" ((in 13 reviews)); "Ha, well, the CEO is an absolute joke." ((in 12 reviews))

What are employees saying about ID.me layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ID.me layoffs and their outlook for job security at ID.me in 2026.

What are the top reviewed ID.me locations?

McLean , Tysons Corner , Tampa , Washington , Mc Lean , Mountain View , Arlington , Hampton , Virginia Beach , Alexandria , Fairfax , Herndon , Manassas , Vienna , Austin , Rancho Cucamonga , San Jose , Sarasota , Tampa Palms , McCleans Corner , Tysons Corner

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ID.me reviews

Thinking of working here? Do an MFA! - Customer Success Manager ID.me Employee Review

1.0

Jun 25, 2026

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

- Competitive base salary - When the product works, it creates real value for customers and solves meaningful problems - Opportunities to travel and work directly with Fortune 100 brands - Some incredibly talented people genuinely care about building something great

Cons

- Employees quickly become numbers in a culture of digital Taylorism. Even top performers are expendable. I was recognized as a Presidents Club recipient and laid off just three weeks later. In 4.5 years, I had seven different managers. - The company markets itself as a veteran-owned, mission-driven business, but decisions are overwhelmingly driven by growth and shareholder value. The veteran identity is a marketing strategy rather a genuine internal commitment. - OTE compensation plans are overly complex, frequently change, and make it difficult to understand or accurately predict earnings. - The company is effectively run around one person’s ego. Senior leadership seems more focused on reinforcing it than challenging it.

Explore other reviews about ID.me

5.0

May 8, 2026

Sales development representative (sdr)

Recommend

CEO approval

Business Outlook

Pros

Amazing team and good working culture

Cons

Fully in person and AEs remote

1.0

Mar 13, 2026

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

They pay over market salary rate, so they attract top talent. Everyone leaves within a year, but at least you grow your network really well.

Cons

High pay does not make up for volatility and chaos. Leadership lives in fear of a narcissistic self-aggrandizing, elitist ceo who doesn’t believe in work/life balance. (“If you want to be great, there is no balance” -Blake, Feb 2025) Zero vision for the company. The direction has shifted quarterly. Product hasn’t delivered roadmap items for 3+ years. Sales is a revolving door of friends the CRO and their friends. Good ol’ boys club where you have to be a chosen golden child to get treated with respect or fairness. No value on the revenue retention the CSMs have given. They just fired all the CSMs because they think they can keep all their customers happy with AI (good luck with all the customers who have been waiting years for product enhancements). Touts the value of “don’t be a jerk” and actively acts like a jerk. Exec leadership is delulu. Middle management lives in fear of doing the wrong thing or catching the wrong side of Blake. V toxic.

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Thinking of working here? Do an MFA! - Customer Success Manager ID.me Employee Review

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