Troopswap could be so much more with different leadership. - Director of Community Outreach ID.me Employee Review

1.0
Aug 17, 2012
Recommend
CEO approval
Business Outlook

Pros

Work from home Great idea for a deserving Community Originally hired Military Spouse

Cons

Management is unprofessional and inexperienced in leading "at will" employees. Constant friction in the work place. Lack of clear goals and lack of positive and productive leadership, They are not serving the community in the manner that they advertise. Since no profit has been made, have donations to Wounded Warrior been made as a result of the daily deal sales? (10% of profits benefit Wounded Warrior Program). This creates an integrity issue for many employees and is hard to use as a real sales tool when speaking to merchants. Extremely high turn over of sales force and employees in the company. You can have a employment contract signed with them and they will change the details and the salary on any given day.

Explore other reviews about ID.me

1.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

- Competitive base salary - When the product works, it creates real value for customers and solves meaningful problems - Opportunities to travel and work directly with Fortune 100 brands - Some incredibly talented people genuinely care about building something great

Cons

- Employees quickly become numbers in a culture of digital Taylorism. Even top performers are expendable. I was recognized as a Presidents Club recipient and laid off just three weeks later. In 4.5 years, I had seven different managers. - The company markets itself as a veteran-owned, mission-driven business, but decisions are overwhelmingly driven by growth and shareholder value. The veteran identity is a marketing strategy rather a genuine internal commitment. - OTE compensation plans are overly complex, frequently change, and make it difficult to understand or accurately predict earnings. - The company is effectively run around one person’s ego. Senior leadership seems more focused on reinforcing it than challenging it.

7
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