4.0
Jan 17, 2017
Current employee, more than 1 year
Baltimore, MD
Recommend
CEO approval
Business Outlook
Pros
Discount on IKEA merchandise, a lot of room for growth, brand-new beautiful callcenter, a chance to travel to headquarters in Sweden.
Cons
High school like atmosphere, some of the managers are very unprofessional. A couple of the managers gossip and talked about some of their peers right in front of us. A lot of people flirting and sleeping with each other. Just very high school/college like. The most important thing was we didn't have all the tools we needed to help the customer, and sometimes the customer could be on hold for like an hour or more. But I've heard that they are working on all of that so great!