Not Enough Tools! - Customer Service Representative IKEA Employee Review

4.0
Jan 17, 2017
Recommend
CEO approval
Business Outlook

Pros

Discount on IKEA merchandise, a lot of room for growth, brand-new beautiful callcenter, a chance to travel to headquarters in Sweden.

Cons

High school like atmosphere, some of the managers are very unprofessional. A couple of the managers gossip and talked about some of their peers right in front of us. A lot of people flirting and sleeping with each other. Just very high school/college like. The most important thing was we didn't have all the tools we needed to help the customer, and sometimes the customer could be on hold for like an hour or more. But I've heard that they are working on all of that so great!

Explore other reviews about IKEA

5.0
Jul 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent benefits, wonderful company in terms of what it does for the planet and great values.

Cons

Poor communication from leadership which never, it's communicated to far too late.

4.0
Jul 21, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great company, plenty of PTO

Cons

Always working weekends and nights, which stinks for any social activities but otherwise still a great company.

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