It used to be 5 stars... - Customer Service Leader IKEA Employee Review

2.0
Nov 26, 2017
Recommend
CEO approval
Business Outlook

Pros

Great benefits, generous vacation package, good discount.

Cons

More corporate America than it used to be. High volume means high stress. US customers are incredibly spoiled and entitled. Work life balance is not a real thing. 75% of store leadership is hourly with no OT allowed. New stores are 85-90% external so the values are not being carried forward and the concept dies a little with each successive opening. New structure = no advancement opportunities. Oh and salaries have been cut by between 40-70%.

Explore other reviews about IKEA

5.0
Jul 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent benefits, wonderful company in terms of what it does for the planet and great values.

Cons

Poor communication from leadership which never, it's communicated to far too late.

3.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent Pay, Good Benefits, Friendly Co-Workers

Cons

Shady Management, Too Concerned with D&I, Managers preferring to Hiring Friends from outside the company for lead positions.

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