Good part time gig - good for students - Customer Service IKEA Employee Review

3.0
Jan 27, 2018
Recommend
CEO approval
Business Outlook

Pros

Flexible hours if you're part time (you definitely have to work nights and weekends though), great benefits, and most of my leads/managers were people I genuinely enjoyed working with.

Cons

Have to have completely open availability to get a full time position and even then they're very competitive, very limited training in job areas before you're left alone, lots of turnover in the customer service department so it was hard to form longterm working relationships with coworkers. Stressful work environment as we were chronically understaffed.

Explore other reviews about IKEA

5.0
Jul 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Excellent benefits, wonderful company in terms of what it does for the planet and great values.

Cons

Poor communication from leadership which never, it's communicated to far too late.

2.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

There are some great, inspiring, and passionate people who work there, but none of them are in leadership positions.

Cons

Leaders aren't held accountable for KPIs or poor behavior. Decisions are made by forum/committee/council, so there is no clear ownership or guidance. The Service Office/HQ leaders look down on the store and fulfillment center teams, making decisions based on assumptions rather than taking time to understand the reality on the ground.

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