Great Medical Benefits, but everything else..... - Customer Service Representative IKEA Employee Review

1.0
Jul 10, 2018
Recommend
CEO approval
Business Outlook

Pros

Benefits start at "HL2" which is 20-30 hours a week, and base pay is above minimum wage.

Cons

In short, everything else. Since they implemented a plan known as "O4G" or Organization for Growth, the care that used to be there for the employees is gone. Hours are down, which makes the whole operation harder to handle as the store is massive and customers can't get enough help. The checkout lanes are always backed up because there just aren't enough cashiers, due to the hour limitations. Customers are constantly frustrated and employees on the ground can barely take care of them because they are unequipped to do so. This makes the job exhausting and endlessly frustrating.

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5.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Great managers and coworkers-felt like family.

Cons

Holidays were brutal but mainly because of the coworkers

4.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

I have a very empathetic and flexible manager. Although I do meet the requirement to be in office three days a week many others do not and don’t seem to suffer for it. My work can be challenging at times, but due to the slow pace of most things here I rarely feel overwhelmed.

Cons

This is, without equivocation, the most sclerotic organization I have ever been a part of. The management structure and reporting lines are inscrutable and even after 3 years I barely understand how my team fits into the larger picture. My job is a data role, and although getting access to data has improved somewhat, it is still one of my biggest blockers.

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