Great company. Good benefits. Easy to become a lifer - Customer Service IKEA Employee Review

4.0
May 17, 2013
Recommend
CEO approval
Business Outlook

Pros

Competitive base pay - I know in the early 2000's their start pay for their lowest paid position was 60% higher then minimum wage. Benefits 15% Discount on product Great fellow coworkers

Cons

Some company politics but not enough to make it a difficult place to work at. Weekends can be stressful. Very busy and typically under staffed.

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5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Good place to work in

Cons

Sometimes on call and weekends and nights work

2.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

There are some great, inspiring, and passionate people who work there, but none of them are in leadership positions.

Cons

Leaders aren't held accountable for KPIs or poor behavior. Decisions are made by forum/committee/council, so there is no clear ownership or guidance. The Service Office/HQ leaders look down on the store and fulfillment center teams, making decisions based on assumptions rather than taking time to understand the reality on the ground.

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