Unless you’re in, you are out. - Customer Resolution Specialist IKEA Employee Review

3.0
Sep 10, 2019
Recommend
CEO approval
Business Outlook

Pros

Benefits, Pay, Diverse Culture, Paid Lunches, Financing

Cons

Lack of training, favoritism, too many changes. They will find any reason to fire you if you are not liked. Be wary. There are people with criminal history working there as well as current drug usage. This is a huge reason why people are unable to move up in the company because the call center is full of people under the influence. Several managers drink on the job, smoke marijuana, take elongated breaks and don’t deal with escalations not to mention the atmosphere of everyone sleeping with one another to move up in company. I was fired because of occurrences due to my fiancé having a stroke and no one worked with me. I even reached out to the call center manager at the time & corporate. Nothing was done. However, there are people still working there that don’t deserve to. DO NOT RECOMMEND! This company is full of SNAKES!

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5.0
May 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Good People, Decent money, Decent opportunities

Cons

Does not pay enough money

2.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

There are some great, inspiring, and passionate people who work there, but none of them are in leadership positions.

Cons

Leaders aren't held accountable for KPIs or poor behavior. Decisions are made by forum/committee/council, so there is no clear ownership or guidance. The Service Office/HQ leaders look down on the store and fulfillment center teams, making decisions based on assumptions rather than taking time to understand the reality on the ground.

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