Ikea could afford of being one of the most attractive employer but is still chasing after money instead. What a shame.. - Customer Service IKEA Employee Review

Good place to work in

Sometimes on call and weekends and nights work

There are some great, inspiring, and passionate people who work there, but none of them are in leadership positions.

Leaders aren't held accountable for KPIs or poor behavior. Decisions are made by forum/committee/council, so there is no clear ownership or guidance. The Service Office/HQ leaders look down on the store and fulfillment center teams, making decisions based on assumptions rather than taking time to understand the reality on the ground.