Good work-life balance, flexible shift pattern, mostly fun place to work! - Customer Service Representative IKEA Employee Review

4.0
Jun 20, 2014
Recommend
CEO approval
Business Outlook

Pros

Great team of co-workers, decent salary, family needs accommodated at short notice.

Cons

Never enough staff, too many projects on the go at the same time, departments have no appreciation of what happens in other areas of the store.

Explore other reviews about IKEA

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Good place to work in

Cons

Sometimes on call and weekends and nights work

2.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

There are some great, inspiring, and passionate people who work there, but none of them are in leadership positions.

Cons

Leaders aren't held accountable for KPIs or poor behavior. Decisions are made by forum/committee/council, so there is no clear ownership or guidance. The Service Office/HQ leaders look down on the store and fulfillment center teams, making decisions based on assumptions rather than taking time to understand the reality on the ground.

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