Coworkers are great, treatment of employees could use some work. - Customer Service Representative IKEA Employee Review

3.0
Jun 25, 2021
Recommend
CEO approval
Business Outlook

Pros

The benefits are nice, with paid sick leave and holiday hours. They took the covid situation seriously and I was paid for my mandatory quarantine. Coworkers are very friendly.

Cons

The way things are now, employees are very frustrated. We are grossly understaffed, and the rest of us are needing to try and balance the weight of this responsibility, and it wears on us. There are 7 leads over customer service, and you need to talk to at *least* 4 to get anything important accomplished. Upholding policy is very difficult as management does not defend employees or its own policy and instead folds to the demands of customers.

Explore other reviews about IKEA

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Good place to work in

Cons

Sometimes on call and weekends and nights work

2.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

There are some great, inspiring, and passionate people who work there, but none of them are in leadership positions.

Cons

Leaders aren't held accountable for KPIs or poor behavior. Decisions are made by forum/committee/council, so there is no clear ownership or guidance. The Service Office/HQ leaders look down on the store and fulfillment center teams, making decisions based on assumptions rather than taking time to understand the reality on the ground.

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