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      IKEA

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      IKEA reviews

      Horrible growth environment - Customer Service Representative (CSR) IKEA Employee Review

      1.0
      Apr 18, 2023
      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      I moved on to a better company

      Cons

      If you are a person of color or certain sexual orientation this is not a company that will work well for you. If you are smart and seek advancement they will fight to keep you stuck in the position you got hired in with minimal raises

      Explore other reviews about IKEA

      5.0
      Jun 25, 2026
      It support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good place to work in

      Cons

      Sometimes on call and weekends and nights work

      2.0
      Jul 14, 2026
      Communications business partner
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are some great, inspiring, and passionate people who work there, but none of them are in leadership positions.

      Cons

      Leaders aren't held accountable for KPIs or poor behavior. Decisions are made by forum/committee/council, so there is no clear ownership or guidance. The Service Office/HQ leaders look down on the store and fulfillment center teams, making decisions based on assumptions rather than taking time to understand the reality on the ground.

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