Experience Varies by Location - Customer Experience Manager IKEA Employee Review

3.0
Oct 18, 2023
Recommend
CEO approval
Business Outlook

Pros

-People and Values Based Hiring -Ability to bring authentic self to work -Variety of positions and opportunities for movement around and between functions with a store environment -Opportunities to move States with the company/promotions by moving

Cons

-Your experience with workload depends on your location. Low volume stores are strapped, and turnover is constant from overwork and burnout. High volume stores the job is exponentially easier to achieve and more fun. -Some stores are Vaps (IKEAs version of a franchise) and you may have a 4-6 yr experience with a Store Manager that is in there to make their buck and run, regardless of what they say when they come in -Company has changed dramatically in the USA. Roots are European (Swedish) and there is a massive difference in the way our European counterparts experience IKEA vs US team -To grow beyond a store level, you must move to Conshohocken Pennsylvania and work for the Service Office. (At least that is what they say, yet they continue to make exceptions for some people and require others to move depending on the department)

Explore other reviews about IKEA

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Good place to work in

Cons

Sometimes on call and weekends and nights work

3.0
Jun 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work environment Pay is good Job keeps you busy

Cons

Lack of communication with leadership and coworkers. Leadership seems to have favorites Schedule takes too long to make Seems that there's people who would like the be full time or part time that are temporary right now aren't getting the positions. Feels like nepotism but maybe I'm wrong. Getting responses like you didn't get the job because you didn't answer your interview questions right just seems unnecessary The amount of drama happening is getting out of hand and leadership doesn't seem to care

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