Great if you're not OCD or looking to advance within minutes. - Customer Service Associate ING Employee Review

3.0
Jan 5, 2009
Recommend
CEO approval
Business Outlook

Pros

Competitive benefits. Job training and continuing ed are above average. In general, product offerings are popular with clients and agents, which leads to fewer complaints/problems with existing customers, and helps agents sell the products effectively. ING is generally still a sound company despite the "downturn" that we're all sick of hearing about.

Cons

Below-market compensation in non-management positions. Bureaucracy is out of control. Internal hiring between business units is difficult to impossible, at least in the US Wealth Management division. IT and systems are generally 5-10 years behind, with seemingly no priority to improve on the part of management. Many processing functions have been "offshored" with no cost/benefit analysis.

Explore other reviews about ING

5.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

collaborative, good learning environment, and kind people

Cons

smaller teams so need to be good at interacting with higher ups

3.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Horizontal culture, very European with manageable work life balance.

Cons

Limited growth opportunities, endless layers of bureaucracy, disconnected senior management, and lack of a meritocracy are the key cons.

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