Pros
I work alongside a lot of interesting and smart people. The content of the work we do is interesting and I'm always learning something new. Somewhat flexible schedule and you can work from home when you need to. In the last year, management has tried to improve the workplace culture.
Cons
I can't speak for Director-level and above, but market researchers aren't compensated well compared to other Boston firms. The perks are kind of a joke - employees get hardly any vacation time (relative to other consulting/research firms) until they have 4 or 5 years tenure. Whenever the head of our division tries to plan an event / outing, etc. half the staff silently complain about having to give up precious work time to attend. Many (particularly Directors and Senior Directors) don't even bother to show up. Managing staff frequently say "yes" to absurd client requests and insanely tight deadlines, which is detrimental to the culture and employee well being. I understand the need to bring in revenue, but when a lack of boundaries with clients results in an overwhelmed employee who leaves after a year or two, something is amiss. Retention is not great - we had five analysts leave within a two month period earlier this year. The on boarding period isn't great either...sloppy and incomplete training definitely contributed to a lot of my stress early on.