Pros
Lots of flexibility in making your own schedule, but you are expected to work between the hours of 8-5 (in your time zone). Though you don’t necessarily have to be logged on the entire time. You can flex your schedule and start later some days or end early other days. Not much micromanaging. Great 401k matching. 20 days of vacation, 10 sick days a year, separate bereavement leave and 12+ paid holidays a year, so lots of time off.
Cons
Not much of an increase in salary each year. You’re glued to your phone for this role- constantly on the phone with patients, which gets repetitive and somewhat boring. You’re expected to do a certain amount of virtual calls with your patients and this is how you get your two bonuses per year. If you don’t meet the goal for virtuals, you don’t get the bonus $ (and it’s frowned upon by management if you don’t meet that goal). Bonuses are also heavilyyyy taxed! Your managers also have to spend an hour and a half listening to your calls with patients every two months or so, which is annoying and honestly feels awkward for you and the patient. There are meetings constantly being thrown onto your calendar, which is frustrating if you’ve scheduled calls with patients and have to move things around. Feels a bit like sales when you’re having to push virtual calls onto your patients who don’t have any interest in them.