Good benefits but HR is awful - Anonymous employee IREX (International Research & Exchanges Board) Employee Review

Dear Former IREXer, We appreciate your feedback and time taken to provide it. We are happy that you enjoyed the benefits that IREX has to offer, but we are sad to read that this was the only pleasant experience you had at IREX. It is also unfortunate to read that your experience with our HR team was not the best. It is the goal of the HR team to ensure that all staff members have an amazing onboarding experience as well as a smooth offboarding experience. As such, the team has been working to revamp both processes by reviewing and implementing feedback from our colleagues and making necessary adjustments to provide the best experience possible. Four months ago, the HR team launched and now implements a structured New Employee Orientation (NEO). This is a one-week orientation held twice a month. Every new employee is paired with a model employee (an Ambassador) who exemplifies the values of IREX. Our Ambassadors provide our new colleagues with work-related information, guidance, support, and encouragement as they settle in their role. We also lauched and now implement a personalized off-boarding for exiting employees, to make their transition a smooth one. Feedback from staff on both processes have been positive, so we are happy with our efforts so far and will continue to improve our processes as the organization sees fit. IREX values every member of our team. Our goal is to make everyday work life experience a pleasant and positive one for all staff and we understand that compensation is a major factor in attaining this goal. IREX recently completed a three-month comprehensive salary analysis the outcome of which was a an upward salary adjustment for 42% of our staff members based at Headquarters. The entire organization takes pride in this accomplishment. We will continue to evaluate all staff compensation to attract and retain great talent at IREX. Our current promotion policy clearly outlines the process for when promotions may occur and the approval process. It is the responsibility of the HR team to implement our policies equally and fairly across the entire organization. We encourage our staff at all levels to speak with HR if they do not understand any aspect our policies. The success of IREX depends on its human capital and we are confident that with continued investment in our staff, our organization will grow stronger. We hope that you will continue to champion the cause and mission of IREX and we wish you all the best in your career. Regards, The HR Team